Eldorado Shopping Mall does not offer refunds.
All eligible
returns are processed as store credit for in-store exchange only.
1. Exchange Eligibility
Items purchased
online may be exchanged within 7
days
of the delivery date.
To be eligible for
exchange, items must be:
- Unused, unworn, and unwashed
- In their original condition
- Returned with all tags, labels, and original packaging
intact
2. Non-Exchangeable Items
For hygiene and
safety reasons, the following items cannot be exchanged:
- Accessories
- Cosmetics
- Underwear
- Swimwear
3. Proof of Purchase
A valid order
confirmation or purchase receipt is required for all exchanges.
4. Exchange Procedure
- Online purchases may be exchanged at any Eldorado
Shopping Mall branch.
- Approved returns will be issued as store credit equal
to the value of the returned item(s).
- Store credit may be used toward any purchase at any
Eldorado Shopping Mall location.
5. Shipping Charges
Shipping fees are
non-refundable.
Customers are responsible
for return shipping costs unless the item received is damaged, defective, or
incorrect.
6. Damaged, Defective, or Incorrect
Items
If you receive a
damaged, defective, or incorrect item, please contact Customer Service within 48 hours of delivery.
After
verification, Eldorado Shopping Mall will provide a replacement or store credit
at no additional cost.
7. In- Store Exchange Approval
Eligible items are
inspected and approved at the time of exchange.
Approved returns
are immediately issued as store credit for use at any Eldorado Shopping Mall
branch.
8. Exchange Locations
Online purchases
may be exchanged at any Eldorado Shopping Mall branch:
- Airport Road
- Aley
- Hamra (New Building)
- Jbeil
- Saida
- Tarik El Jadida
- Taanayel
- Tripoli (Bahsas)
- Tripoli (Azmi)
Additional Information
- No cash refunds will be issued under any circumstances.
- Online purchases cannot be exchanged through the
website.
- Exchanges are processed exclusively at Eldorado
Shopping Mall branches.
- Store credit is non-transferable and may only be used
by the original purchaser.
- Returned items remain the customer’s responsibility
until received and inspected by Eldorado Shopping Mall.
- Eldorado Shopping Mall reserves the right to refuse any
exchange that does not meet the conditions outlined above.
